Frequently Asked Questions
Your guide to shopping the latest trends at Life Pharmacy St Lukes
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn fashion apparel and accessories, provided they still have the original tags attached and are in their original packaging.
How long does shipping take within New Zealand?
Standard delivery typically takes 2-4 business days. Rural deliveries may require an additional 2 days. You will receive a tracking link via email as soon as your order is dispatched.
Do you offer Click and Collect at the St Lukes location?
Yes, you can select the 'Click and Collect' option at checkout. Your order will usually be ready for pickup at our St Lukes store within 24 hours.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and Laybuy.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can visit us in-store to try items on.
Are your designer accessories authentic?
Absolutely. Life Pharmacy St Lukes only stocks 100% authentic products sourced directly from official brand distributors and reputable fashion houses.